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Samples Entered Today

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Chip Quality Alerts

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Pending Samples

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Real-Time Chip Quality Intelligence

Instantly analyze and act on chip quality data—no more waiting for manual exports or delayed reports.

The Chip Lab is the only platform purpose-built for chip quality management—delivering real-time feedback from your chip samples as soon as they are taken. By combining sample results with delivery (tonnage) data, we provide weighted, actionable insights that drive better decisions. Get automated alerts and customizable dashboards—all in one secure, cloud-based solution designed exclusively for the wood chip supply chain.

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Automate chip sampling, triage, and instant quality alerts.

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Uncover trends and catch deviations before they impact production.

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Boost pulp yield through consistent, high-quality chip inputs.

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Compatible with Gradex, RADER, Valmet MR, Log Inventory & Management System (LIMS), SMSYardBoss, and more—streamlining your workflow.

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Close the loop on supplier issues with integrated CAPA workflows.

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Deliver more accurate insights by weighting results with delivery tonnage.

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Work from anywhere with secure access on any device.

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Tailor dashboards and reports to your exact needs—no IT required.

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Never worry about updates—our platform stays current automatically.

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Enjoy 99.9%+ uptime on a platform built for scale and resilience.

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Trusted by industry leaders in North America

For years, leading pulp and paper mills have trusted The Chip Lab^*

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as well as thousands of suppliers who collaborate through our platform

* Formerly known as Chip MACS or TVCD

Reporting — The Way You Want It

Get the reports you need, when and how you need them. The Chip Lab’s reporting engine adapts to your workflow—automate, customize, and deliver insights to every stakeholder.

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Automate report scheduling to keep your team and partners up-to-date—no manual effort required.

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Send reports automatically when key events occur, so the right people are always informed.

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Access historical reports anytime. Instantly view or re-send live data as needed.

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Deliver reports or summaries by email to any recipient or group—automatically or on demand.

Reach offline recipients by sending reports via fax—no internet required.

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Easily customize reports to your specific needs. Request custom elements or tailor templates for your workflow.

No matter your process, The Chip Lab ensures your data is always at your fingertips—ready to drive better decisions.

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Page 1 of 3

Acme Co - Pulp Mill Facility

12/31/2024

The Chip Lab

Custom Report Date	12/31/2024
Specification	Hardwood

HARDWOOD CHIPS - QUALITY ^*

	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
RW Chipper	88.39	90.17	91.57	89.53	90.12	89.97	89.59	90.81	91.38	90.88	90.19	92.75
Chip Plants	94.74	92.74	94.53	93.41	93.96	93.11	92.91	94.54	95.97	95.09	93.63	93.67
Purch. Chips	85.98	90.85	89.41	86.82	85.17	85.66	81.47	92.33	92.52	81.14	86.12	80.1
— RW Chips	86.28	88.52	89.35	90.62	92.7	85.31	84.09	89.53	91.27	89.98	88.21	88.72

HARDWOOD CHIPS - BARK % ^*

	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
RW Chipper	0.26	0.94	0.83	0.17	0.54	0.93	0.71	0.51	0.59	0.23	0.64	0.77
Chip Plants	0.32	0.14	0.27	0.82	0.86	0.51	0.38	0.33	0.68	0.32	0.7	0.72
Purch. Chips	0.91	1.45	1.22	0.63	0.63	1.48	0.74	0.84	0.64	0.43	0.65	0.52
— RW Chips	0.21	0.83	1	0.25	0.76	0.57	1.02	0.44	1.04	0.2	1.01	0.74

HARDWOOD CHIPS - MOISTURE % ^*

	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
RW Chipper	47.35	44.18	49.88	49.9	43.44	42.19	41.86	42.68	45.02	43.38	45.35	41.88
Chip Plants	45.97	47.49	47.33	47.67	43.3	43.97	44.09	41.22	49.94	44.16	49.44	47.74
Purch. Chips	61	52.95	52.22	48.65	48.46	52.99	59.71	59.06	55.02	55.45	47.96	48.83
— RW Chips	41.03	41.71	43.99	44.23	42.05	42.07	43.51	42.6	42.22	49.6	44.2	45.89

* Randomly Generated Data

Page 2 of 3

Sawmill Co.

Pine Chips

SUPPLIER REPORT AS OF 06/15/2025

Start Improving Chip Quality in 3 Steps

Getting started is simple—just follow these three steps to unlock real-time, weighted chip quality insights, automated compliance, and better collaboration for your mill.

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1. Set Up Your Account

Add your mill, suppliers, users, and quality targets in minutes. Set up automatic CAPA workflows and schedule standard reports to keep everyone aligned and proactive from the start. Your team gets real-time insights from day one.

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2. Add Sample & Delivery Data

Connect directly to Gradex or Rader chip classifiers for real-time sample uploads, import from LIMS, upload exported data, or enter samples manually. Our platform automatically weights your results by tonnage (if provided) for more accurate reporting and insights.

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3. See & Improve Quality

Track trends, receive instant alerts, and take action instantly. Stop problems before they impact your pulp yield and drive continuous improvement.

Platform Features:

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Process Behavior Monitoring

Detect anomalies in chip quality over rolling time windows. Get alerted to out-of-process trends—before they cause pulp yield loss.

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Corrective / Preventative Action (CAPA)

Trigger, assign, and resolve corrective & preventative actions with full visibility. Close the loop on supplier issues using integrated workflow tools.

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Role-Based Access Controls

Secure your data and workflows with flexible, role-based permissions. Control exactly who can view, edit, or manage every part of your account—whether they're internal staff or external suppliers. Stay compliant and minimize risk with fine-grained access control.

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Supplier Access

Give your suppliers secure, role-based access to their own portal. Let them view, enter, or update their data, track performance, and collaborate with your team—all while maintaining full control over permissions.

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Events & Benchmarks

Record key events—like maintenance, weather, or process changes—alongside your chip data. Instantly correlate operational actions with quality results, uncover root causes, and drive continuous improvement.

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Live Reports

Access real-time reports and instant feedback as soon as samples are taken. No more waiting for manual exports—customize, filter, and share reports instantly.

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Supplier Groups

Group suppliers by region, contract, or custom tags. Analyze performance, apply rules, and automate actions for each group to streamline management.

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Aggregate Sample Data

Combine sample data across suppliers, timeframes, or specs. Uncover trends, benchmark performance, and drive smarter decisions with advanced analytics.

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Quality Alerts

Get notified the moment quality drops below your targets. Investigate issues quickly and take corrective action before they impact production.

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Custom Alarms & Notifications

Set up custom alarms for any metric or event. Instantly notify your team or suppliers when something important happens—by email, SMS, or in-app.

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Sample Insights

Get instant, automated insights on supplier performance and sample trends. Spot issues, opportunities, and outliers with AI-powered analysis.

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Visualize Trends

Turn your chip data into clear, actionable charts and graphs. Visualize deviations, improvements, and supplier performance over time.

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Sample Review

Automatically flag new samples for review before they appear in live datasets. Ensure only validated data drives your decisions.

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Data Export

Export your data anytime—by supplier, date range, or in bulk. Integrate with your own systems or share with partners in industry-standard formats.

Classifier Monitoring & Backup

Monitor, backup, and restore your automatic chip classifiers (e.g., GRADEX, RADER). Ensure data integrity and minimize downtime with automated safeguards.

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Phone & Email Support

Get help from real experts—fast. Our support team is available by phone or email to answer questions and resolve issues quickly.